Privacy Policy

Veteran Claims Simplified Privacy Notice

Information for All Users

Veteran Claims Simplified and its affiliates (“Veteran Claims Simplified,” “we,” “our”) value the privacy of individuals who use our websites, apps, and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the information of users of our Services (“Users” or “you”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described in this Privacy Notice.

Beyond this Privacy Notice, your use of our Services is also subject to our Terms of Use and any additional agreements you may enter into with us.

If you are a resident of the United States, you can view our United States–specific privacy notice at https://www.vcsimplified.com/privacy.

Information We Collect

We may collect a variety of information about you or your devices from various sources, as described below.

Information You Provide to Us

Registration Information.

If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information such as your name, email address, phone number, or mailing address. We may also collect certain demographic information, such as age, gender, income, or marital status.

Communications.

If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any messages or attachments you send to us, as well as information submitted through our forms or questionnaires.

Events.

If you register for an event that we host, whether in person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific details related to the event.

Payment Information.

If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, may be collected by our third-party payment processor on our behalf.

Job Applications.

If you apply for a job with us, we may collect information such as your name, phone number, email address, position, job history, education history, references, a cover letter, or similar information.

Information We Collect Automatically When You Use Our Services

Device Information.

We may collect information about the devices and software you use to access our Services, such as IP address, browser type, operating system version, and device identifiers.

Usage Information.

To help us understand how you use our Services and improve them, we may collect data such as session times, pages viewed, and searches conducted.

Cookies and Similar Technologies.

We and our partners may use cookies, pixel tags, and similar technologies to collect information. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain for subsequent visits).

Information We Receive from Other Sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. We may also receive information from social media platforms when you interact with us there.

We may also receive your information if you instruct and authorize third parties (such as your medical providers or government agencies) to send us your records. We will receive and review those records according to your instructions.

Informed Consent to Be Contacted by Telephone

By registering on our website, you agree that such registration constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.) and applicable state do-not-call regulations.

Notwithstanding that your telephone number may be on the Federal or state Do-Not-Call lists, we retain the right to contact you via telemarketing if you provide your telephone number, in accordance with these regulations.

Additionally, by providing “prior express written consent” under the Telephone Consumer Protection Act (47 U.S.C. §227) and its implementing regulations, you consent to receive telephone calls (including artificial voice, pre-recorded messages, and/or calls delivered via automated technology) at the number(s) you provided. This consent applies even if your number is a wireless number.

You acknowledge that you are not required to consent to these terms to gain access to Veteran Claims Assistance’s services.

De-Identified Data

We may use de-identified personal data to fulfill contracted services and measure advertisement performance. This information cannot be linked to an individual or household. Veteran Claims Assistance is committed to maintaining this data in de-identified form. Employees are prohibited from attempting to re-identify this data, and we require any third-party processors to comply with the same restrictions.

How We Use the Information We Collect

We may use your information to:

Provide, maintain, and improve our Services
Understand and analyze your use of our Services to develop new features
Facilitate purchases and payments
Host events
Evaluate and process job applications
Communicate with you and provide customer support
Conduct internal marketing and advertising
Detect and prevent fraud or misuse
Comply with applicable laws and enforce our Terms of Service
Provide other uses disclosed at the time of collection

Storage

Personal data such as name, email address, Social Security number, Protected Health Information (PHI), address, and telephone number is stored securely behind a firewall on servers hosted by Keap, Zoho, and/or Dropbox—each a HIPAA-compliant third-party provider.

Payment

Payments are processed through Stripe or Square, a third-party payment processor. Veteran Claims Simplified never sees or stores your payment card information. Stripe & Square follow Payment Card Industry Data Security Standard (PCI-DSS) requirements to safeguard your data.

How We Share the Information We Collect

Service Providers.

We may share information with service providers that assist us in providing our Services. These providers are not permitted to use the information for their own purposes.

Text messaging opt-in data and consent will not be shared with third parties for marketing purposes.

Examples include:

Ligna – Ligna Privacy Notice
Agentasys – Agentasys Privacy Policy
Parlai – Parlai Privacy Policy
SuperOkay – SuperOkay Privacy Policy

GoHighLevel - GHL Privacy Policy

Our Affiliates, We may share information internally within the Veteran Claims Simplified family of companies.

Our Partners.

We may work with analytics and advertising partners such as Google, Meta (Facebook), LinkedIn, and Microsoft to understand usage patterns and deliver targeted advertising.

See their respective privacy policies for more information:

Google Privacy and Terms

Meta (Facebook) Data Policy

LinkedIn Privacy Policy

Microsoft Advertising Policies

As Required by Law.

We may disclose information as required by law, to comply with legal processes, respond to lawful requests, or protect our rights and safety.

Events.

We may share information with event partners or sponsors as necessary to facilitate your participation.

Mergers or Acquisitions.

In the event of a merger, sale, or transfer of assets, your information may be transferred to the acquiring entity. The new entity will be bound by this Privacy Notice.

Consent.

We may disclose information with your consent, such as for specific transactions or communications.

Your Choices

Emails.

You can unsubscribe from promotional emails via the link in the message. Administrative emails necessary for your account may still be sent.

Cookies.

Most browsers allow you to manage cookies through settings. To learn more, visit aboutcookies.org or allaboutcookies.org.

Advertising Partners.

To manage advertising preferences or opt out, refer to:

Google Analytics Opt-out Add-on

Network Advertising Initiative

Digital Advertising Alliance

For other inquiries, contact us at [email protected].

Third-Party Content

Our Services may contain links to other websites or services not owned or operated by us. We are not responsible for their content or privacy practices. Please review their policies before sharing your information.

Security

We implement reasonable administrative, technological, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

Children’s Privacy

We do not knowingly collect or maintain information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us at [email protected].

International Visitors

Our Services are hosted in the United States and intended for U.S. visitors. If you access our Services from outside the U.S., you consent to the transfer and processing of your data in the United States.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Changes will be posted on this page, with the “Last Updated” date revised accordingly. We encourage you to review this Privacy Notice periodically.